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Travelers want flawless connection whenever they are in roaming and need services that they can customize as per their choice. Most of the telecom network operators would like to retain their subscribers, have good Roaming Management Solution and increase revenue with better data services from both low and high roaming subscribers. But there is a need for integrating predictive analytics travel solution and Roaming Management system to know usage pattern of subscribers and retain the service quality like the same. Roaming fraud is a most adverse mechanism impacting largely on customer experience and illegal use of data services which in turn impacts on revenue of the operator and bad Roaming Management. With this advanced solution, operators can identify roaming experience issues, monitor roaming subscribers segment and roaming traffic distribution. Having Mobileum travel analytics empowers telecom operators to determine the reliability of roaming partners and real-time data through a collection of multiple KPIs.

QoS Issues & Mobileum Big Data Solution

Mobile operators have access to large amounts of data about their roaming quality of service (QoS). The key performance indicators (KPIs) evaluates information on roaming QoS which includes multi- network registration, traffic types and patterns, segmentation of subscriber, device types, and inter-carrier contracts. Big Data solution from Mobileum equips telecom operators to improve roaming CEM. The major challenge is using the information effectively to identify the fraudulent and prioritize it to determine how best operators can invest and deliver enhanced roaming experience to their subscribers. For instance, it focuses majorly on the fraud problems which has affected high-revenue VIP subscribers rather than solving QoS problems. This results on impacting a small and low usage subscriber section with a limited effect on revenues. 

Telecom operators who have access to the information of data usage and subscribers behavior pattern from different sources will provide a significant advantage over their competitors, and they can obtain a complete ‘big data’ all-in-one view of all roaming QoS issues. With this, mobile operators can make use of the data collected about their subscribers and focus more on the profitable subscribers (VIPs) and destinations. Big Data Analytics Solution helps in identifying QoS issues effectively for Roaming Solution Management and can also be applied to roaming customer experience and performance of the service providers. The very critical roaming issues like revenue loss or low roaming quality can be resolved using the advanced customized roaming solutions. It also allows operators to monitor network traffic if needed.

The mobile network operators with the use of subscribers data information can analyze and rank their roaming service quality based on the valuable tools like key performance indicators. With access to the largest possible range of data and effective use of this data, operators can identify the critical QoS issues, measure their effect on revenues, and improve contextual roaming service. The result is improved customer satisfaction and loyalty, which lead to increased operating revenues from an important segment of operators’ business. Mobileum's intelligent traffic steering and roaming management solution is capable of monitoring visited network performance, analyzes the cause of user interface driven problems, detects subscribers usage pattern. Operators can also have an identification of likely bill shock subscribers.

Mobile roaming is becoming complex undertaking day-by-day that is adversely impacting on the service quality, data usage, and revenue leakages. Mobileum's customized roaming solutions enable mobile operators to have an eye on Roaming Quality Index, and Quality Perception Rating. The roaming solution with a combine of Big Data and real-time analytics provides a fine balance between revenue generation and quality of service (QoS). It makes easy for mobile operators to manage their roaming subscribers and provide customizable roaming data services that subscribers can modify as per their requirement. Mobileum's mobile operator analytics based on intelligent steering enables telecoms to understand silent travelers and provide such subscribers better experience efficient network. Use of advanced analytics solution not only improves services but also reduces revenue outflow.

Roaming fraud is a most adverse mechanism impacting largely on customer experience, illegal use of data services and revenue loss. Well, the Big Data Solution from Mobileum equips telecom operators to provide improve roaming CEM.